Shipping

At ErthGlow, we aim to deliver your orders quickly and safely.

Order Processing

• Orders are processed within 1–2 business days after confirmation.

• Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery

• Metro Cities: 2–5 Business Days

• Other Cities: 4–7 Business Days

• Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary due to weather, courier delays, festivals, or unforeseen circumstances.

Shipping Charges

Applicable shipping charges (if any) will be displayed during checkout.

Order Tracking

Once your order is shipped, tracking details will be shared via Email or SMS.

Return Policy

Due to the hygienic nature of skincare products, returns are accepted only under the following conditions:

Eligible Returns

• Wrong product delivered

• Damaged product

• Leaking product

• Missing product

• Manufacturing defect

Return Request

Return requests must be made within 48 hours of delivery.

Please provide:

• Order Number

• Photos of the product

• Photos of the packaging

• Description of the issue

Non-Returnable Items

Returns will not be accepted for:

• Opened products

• Used products

• Change of mind

• Incorrect product ordered by customer

• Allergic reactions or skin sensitivity

• Products damaged after delivery

ErthGlow reserves the right to inspect every return request before approval.